📘 Terms & Conditions
Last Updated: January 2025
Welcome to Embassy Travel Services.
By accessing our website, making a booking, or using our services, you agree to the following Terms & Conditions. Please read them carefully.
1. General Information
A. Personal Information
Embassy Travel Services (“we”, “us”, “our”) provides travel-related services including:
- Domestic & International Tour Packages
- Cruise Holidays
- Corporate Travel Solutions
- Hotel & Flight Arrangements
- Travel Planning Support
Your use of our services signifies your acceptance of these terms.
2. Booking Policy
A. Booking Confirmation
A booking is confirmed only when:
- Required payments are received
- Documents (if any) are submitted
- Confirmation is shared by our team via email/WhatsApp
B. Prices & Availability
- All prices are subject to change based on airline, hotel, or vendor revisions.
- Availability is not guaranteed until booking is finalized.
- Seasonal surcharges, festive rates, or dynamic pricing may apply.
3. Payment Policy
A. Payment Methods
We accept:
- UPI
- Bank Transfer
- Credit/Debit Cards
- Online Payment Gateways
B. Payment Terms
- Full or partial payment may be required depending on the service.
- EMI options (if offered) depend on the payment provider.
- Any additional charges by banks or payment gateways must be borne by the customer.
4. Cancellation & Refund Policy
A. Customer-Initiated Cancellation
Cancellation charges depend on:
- Airline rules
- Hotel policies
- Cruise line cancellation slabs
- Package type and season
General guidelines (may vary as per vendor):
- 30+ days before travel: Minimum cancellation fee
- 15–30 days: 25%–50% deduction
- 0–15 days: Non-refundable
B. Refunds
- Refunds will be processed only after vendor approval.
- Processing may take 7–21 working days.
- Convenience & transaction fees are non-refundable.
5. Travel Documents & Responsibilities
A. Customer Responsibilities
You must ensure:
- Valid passport (minimum 6 months validity)
- Correct spelling of names
- Visa approvals (unless handled by us)
- Travel insurance (recommended)
- Accurate submission of documents
B. Our Responsibilities
-
We assist in:
- Providing correct travel information
- Coordinating bookings with suppliers
- Offering itinerary support
- Providing guidance based on available information
We are not responsible for visa rejections, immigration delays, or flight schedule changes.
6. Itinerary Changes & Liability
A. Changes by Suppliers
Itineraries may change due to:
- Weather conditions
- Technical issues
- Airline rescheduling
- Local regulations
- Operational challenges
We will inform you of any changes as soon as possible.
B. Force Majeure
We are not liable for delays, cancellations, or loss due to events beyond our control, including:
-
- Natural disasters
- Political unrest
- Strikes
- Pandemics
- Travel bans
7. Travel Insurance
Travel insurance is strongly recommended for:
- International tours
- Adventure activities
- Cruise bookings
- High-value trips
Insurance claims must be processed directly with the insurer.
8. Website Usage Terms
A. Intellectual Property
All website content, images, text, logos, and designs are the property of Embassy Travel Services.
Unauthorized use, copying, or redistribution is prohibited.
B. User Conduct
You agree not to:
- Use the website for fraud or unlawful purposes
- Attempt to hack, modify, or disrupt services
- Upload harmful or malicious content
9. Third-Party Services
We work with:
- Airlines
- Hotels
- Cruise Lines
- Destination Management Companies
- Transport Providers
- Visa Agencies
We act as an intermediary and cannot control third-party operations. Their terms will apply to relevant services.
10. Limitation of Liability
We are not liable for:
- Flight delays/cancellations
- Baggage loss
- Visa rejection
- Medical emergencies during travel
- Personal loss or theft
- Acts of third-party vendors
Our liability is limited only to the value of services purchased from us.
11. Dispute Resolution
In case of disputes:
- Efforts will be made to resolve them amicably
- Jurisdiction will lie in Mumbai, Maharashtra, India
- Indian law shall apply
12. Contact Information
For questions or support:
📧 Email: info@embassytravelservices.com
📞 Phone: +91 [Insert Number]
🏢 Office: Mumbai, Maharashtra
🌐 Website: www.embassytravelservices.com
